Quality at the heart of our job

The Bagnoles de l’Orne Tourist Office is committed to offering its visitors the best possible welcome during their stay.

Qualité Tourisme

Qualité Tourisme (National Quality brand)

The Tourist Office is getting involved in a quality procedure to offer services of quality and come up to customers’ satisfaction. (since 2011)
We commit to:
• Welcome you cordially.
• Give you general or individual tourist information.
• Invite you to discover the “must see” features of the Grand Domaine
• Bagnoles de l’Orne and help you to plan your time and to have fun.
• Listen attentively to your comments and suggestions and deal with your complaints.
• See how satisfied you are via a questionnaire.

More information here.

Tourist Office classified « Catégorie I »

Classification « Catégorie I »

The Tourist Office belonged to the « Offices de Tourisme de France » network. The Tourist Office’s classification in relation to the « catégorie I » classification and promises to:
• Provide an area to welcome you and give you information.
• Make easier the organization of your stay.
• Provide furniture to sit down.
• Inform you without paying on the local tourist sites.
• Put up and broadcast the opening periods written in at least two foreign languages (English and German).
• Provide you a free internet access thanks to the WiFi.
• Be opened at least 305 days a year and on saturday and sunday during the touristic period and special events.
• Answer to your mail all year round.
• Take care of welcoming you by a trilingual staff.
• Provide tourist maps and guides.
• Provide an Internet access thanks to new technologies.
• Give tourist information thanks to documents in English and German in relation to :
• Classified accommodation: at least a list with the name, the address, the web site, the telephone number and the classification.
• Monuments and tourist sites, leisure activities: at least a list with the prices, the opening times, the web site and the address and telephone number.
• Events and activities.
• Emergency telephone numbers.
• Provide an up to date information
• Make the emergency telephone numbers public
• Give information about all the tourist offer.
• Give you the vacancies for classified accommodation
• Deal with you claims and estimate your satisfaction
• Provide you information thanks to new technologies and social networks
• Respect the standards and demands of the brands « Qualité Tourisme » and « Station Verte ».
• Provide you a receptionnist team
• Give you true and up to date information

Station Verte

Station Verte

Bagnoles de l’Orne is approved by the brand « Station Verte » and act in the interests of sustainable development. For that, the Tourist Office promises to :
• Separate the rubbish for recycling
• Provide bin bag for recycling for the population and the tourists.
• Indicate the situation of the glass bin
• Save water and energy
• Further well-reasonned printings
• Further recycling paper and work with an environmental certified printer
• Limit the professional displacements

More information on Station Verte

Accueil Vélo

The brand « Accueil Vélo » is awarded to tourism professionals who offer services to cyclits and bike riders.